Purchase Terms

These terms regulate the purchase of subscriptions to ESL SaaS services.

1. Subscription models

We offer different plans based on the number of managed labels and stores. Billing is monthly in advance.

2. Cancellation policy

You can cancel your subscription at any time from the admin panel. Cancellation takes effect at the end of the current billing period.

3. Support and SLA

Depending on your plan, we guarantee different levels of technical support and service availability (SLA). The Scale plan includes 24/7 priority support.

4. Pricing and payments

Prices are expressed in euros and include applicable taxes. We reserve the right to modify prices with 30 days prior notice.